Admissions
Your path to recovery starts with a single call
Getting Started
The admissions process at LFSP is designed around two things that families consistently tell us they need when they call: clear information without sales pressure, and a concrete picture of what the next 72 hours will look like. The admissions line is answered twenty-four hours a day by counselors who have been doing this work for years — not by overflow call-center contractors paid per warm transfer.
A first call typically takes between forty-five and seventy-five minutes. The counselor will ask about substance-use history, current medical conditions and medications, prior treatment, family situation, work situation, and what is happening this week that prompted the call. We will also ask, directly, what family members are involved in the conversation and what they need to understand — because the call is often happening because someone other than the patient is currently doing the work of finding help. By the end of the call, the family has a concrete recommendation about level of care, an insurance verification result, and a specific picture of what admission would look like.
For many families, the call to LFSP is the first conversation about addiction they have ever had with someone outside their immediate circle. Our counselors are trained to make that conversation feel survivable for everyone involved — patient and family member alike. There is no pressure to commit on the first call, and no obligation to use LFSP if a different level or location of care is the better clinical fit. If the recommendation is somewhere other than us, we will say so and help connect the family to the right place.
The Admissions Process
Call Us
Reach our admissions team at (562) 269-2455 or email [email protected]. Available 24/7.
Assessment
Confidential clinical assessment to determine the right level of care.
Insurance Verification
We verify your coverage and discuss payment options.
Arrival
We coordinate details and welcome you to LFSP Rehab.
Insurance We Accept
We work with most major insurance providers.
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Oscar Health
- MultiPlan
- Tricare
- United Healthcare
Don't see your provider? Call (562) 269-2455.
What to Bring
Pack light. The residential program supplies bedding, towels, basic toiletries, and laundry service. What you bring is meant to support the clinical work, not to recreate home.
Clothing
- Seven to ten days of comfortable clothing
- Athletic wear for the daily movement and adventure-therapy blocks
- Closed-toe walking shoes and a second pair of athletic shoes
- Swimwear (modest one-piece or board shorts) for the Aquatic Center
- A light jacket — the South Bay cools off in the evenings
- Sleepwear and modest loungewear for community spaces
Documents and Identification
- Government-issued photo ID
- Insurance card (front and back) — primary and secondary if applicable
- Current prescription medication list with prescribing physician contact
- Court paperwork if treatment is part of a legal disposition
Personal Items
- A journal or notebook (workbook materials are provided)
- Photos of family or loved ones
- Spiritual or religious reading material if relevant to your practice
- Up to $50 cash for incidentals
What to Leave at Home
- Alcohol-based products (mouthwash, cologne, hand sanitizer)
- Over-the-counter medications, vitamins, or supplements (the medical team supplies these)
- Personal electronics during the first week (phones are returned at scheduled times during week two)
- Valuable jewelry, weapons, or any item that could be used for self-harm
Frequently Asked Questions
How long does treatment last?
For your loved one: detox runs 3 to 7 days depending on the substance and the patient's medical course. Residential runs 30 to 90 days. PHP runs 2 to 4 weeks. IOP runs 8 to 12 weeks. For the family: most of the family-systems work happens during weeks two through six of the residential and PHP arcs, so plan to be available to participate during those weeks.
Do you accept our insurance?
LFSP is in-network with Aetna, Blue Cross Blue Shield, Medicaid, Medicare, Oscar Health, MultiPlan, Tricare, and United Healthcare. Verification typically completes within an hour of the first admissions call. For families calling on behalf of a loved one, we can run the verification using the loved one's insurance information without requiring them to be on the call.
How does family participation work?
Family participation begins on day eight of residential with a scheduled phone call between the patient and approved family members. Structured family-systems sessions begin in week two and continue weekly through residential and PHP. The work is led by a licensed marriage and family therapist and is built around the specific patterns in your family — not a generic family-education curriculum.
Is medical detox required before residential?
Medical detox is required when the patient is in active physiological withdrawal or at risk of withdrawal during admission — typically with alcohol, benzodiazepine, opioid, and barbiturate use. Stimulant, cannabis, and hallucinogen use generally do not require medical detox. The admissions clinical assessment determines this. Families: knowing what to expect in detox is part of what we walk through on the first call.
Can our loved one keep working during outpatient?
Yes. PHP and morning IOP tracks accommodate employer-disclosed leave. Evening IOP is structured around continued full-time employment without required disclosure to most employers. Families: the admissions counselor can walk through FMLA, short-term disability, and employer-disclosure considerations during the first call, including what your loved one's specific employer is likely to require.
What about visitors and phone contact?
Phone contact with approved family members is limited during the first seven days to support detox stabilization. Scheduled phone calls begin day eight. In-person visiting is permitted on weekends after day fourteen, contingent on clinical clearance. Visitor lists are coordinated with the patient's primary therapist. We know the limits are difficult for families — they exist for clinical reasons and the clinical team will explain those reasons in detail during admissions.
Do you provide medication-assisted treatment (MAT)?
Yes. LFSP offers buprenorphine, methadone (via partnership with a licensed OTP in the South Bay), and naltrexone for opioid use disorder, and naltrexone and acamprosate for alcohol use disorder. MAT is managed by the addiction-medicine physician team and continues across the residential-to-outpatient transition. For families with concerns about MAT — common, and worth discussing — we walk through the clinical evidence and what the medication does and does not do during the admissions call.
What if our loved one leaves against medical advice?
Patients may discharge AMA at any time. The clinical team conducts an AMA discharge interview to document circumstances, provide a safety plan, and offer a re-admission pathway. AMA discharge does not bar re-admission and does not change insurance coverage for future episodes of care. For families: this is one of the hardest moments, and we have a specific family contact protocol for AMA scenarios.
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Ready to Begin?
Our admissions coordinators are standing by. All calls are free and confidential.